Privacy Policy + Terms & Conditions

PRIVACY POLICY AND TERMS OF SERVICE

Website: reachsandiego.com

Operated by: Signature Sound Studios

Business Address: 5040 Ruffner Street, San Diego, CA 92111

Contact Email: [email protected]

Contact Phone: (619) 304-3746

Effective Date: September 16, 2026

Last Updated: September 16, 2026

PART 1 — PRIVACY POLICY

1. INTRODUCTION

This Privacy Policy describes how Signature Sound Studios ("we," "us," "our," or the "Company"), operating the website reachsandiego.com (the "Site"), collects, uses, discloses, and protects information about visitors, users, prospective customers, and customers ("you," "your," or the "User"). By using this Site, submitting a form, calling us, texting us, or otherwise providing information to us, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy. If you do not agree, please do not use the Site or submit information to us.

2. INFORMATION WE COLLECT

A. Information You Voluntarily Provide. When you fill out a form, request a quote, book a tour, subscribe to a mailing list, chat via our on-site messenger, call us, or text us, we may collect: first and last name, email address, mobile and/or landline phone number, company or organization name, project details (project type, timeline, budget range, description), any other information you include in message fields, and communications preferences (SMS opt-in, email opt-in, consent checkboxes).

B. Information Collected Automatically. When you visit the Site, we and our third-party service providers automatically collect: IP address; device type, operating system, and browser; pages viewed, time on page, click patterns, scroll depth, and general behavior on the Site; referring URL and search terms used to find us; UTM parameters (traffic source, medium, campaign identifiers, ad variant identifiers); approximate geographic location (city/region level, derived from IP); date and time of visit; session recordings and heatmap data (aggregated, anonymized on-page interactions); and conversion events (such as when you submit a form or complete another tracked action).

C. Information from Third Parties. We may receive information about you from ad platforms and referral sources (OpenAI ChatGPT Ads, Google Ads, Microsoft Advertising, Meta/Facebook, X/Twitter, and similar platforms); analytics providers (Google Analytics 4, Microsoft Clarity); communications and CRM tools (Go High Level / HighLevel); and publicly available business directories if we've researched your organization prior to your outreach.

3. HOW WE COLLECT INFORMATION

We collect information through web forms on reachsandiego.com and its subpages (e.g., /land, /studios, contact forms, quote requests, tour requests); the on-site chat widget (powered by Go High Level); email correspondence you initiate or respond to; phone calls and text messages to and from our phone numbers; cookies, pixels, web beacons, and similar tracking technologies; session recording and heatmap tools (Microsoft Clarity); analytics tools (Google Analytics 4); browser-based advertising pixels from platforms including but not limited to OpenAI ChatGPT Ads, Google Ads, Microsoft Advertising, Meta, and X; and server-to-server conversion event transmissions (the OpenAI Conversion API, or "CAPI," which we use to send hashed and non-hashed event data to OpenAI's servers when a form is submitted, so ad performance can be measured accurately even when browsers block client-side pixels).

4. HOW WE USE YOUR INFORMATION

We use the information we collect to respond to your inquiries, quote requests, and tour bookings; provide the products and services you request; send you transactional communications (booking confirmations, receipts, tour reminders); send you marketing communications by email and SMS/text, subject to your consent (see Sections 5 and 6); personalize your experience on the Site and in our communications with you; analyze Site performance, user behavior, and marketing campaign effectiveness; measure ad campaign attribution and conversion via server-side and client-side conversion tracking; improve the Site, our services, our marketing messages, our forms, and our booking process; detect and prevent fraud, abuse, or unauthorized use; comply with legal obligations, court orders, and lawful requests from regulators; and enforce our Terms of Service.

5. SMS AND TEXT MESSAGE PROGRAM (TCPA COMPLIANCE)

Consent. By providing your mobile phone number and checking the SMS opt-in box on any of our forms (or by texting us first), you expressly consent to receive text messages from Signature Sound Studios, including automated messages, related to your inquiry, your bookings, promotions, offers, reminders, and follow-up communications about our services.

Message Frequency. Message frequency varies. You may receive up to several messages per week depending on your activity and inquiry status.

Message and Data Rates. Standard message and data rates may apply. Check with your mobile carrier for details.

Opt-Out. You may opt out of SMS communications at any time by replying STOP to any message. After opting out, you will receive one confirmation message. To rejoin, reply START to a previous message or contact us at the email above.

Help. For help or questions, reply HELP to any message or email us at the address listed above.

Consent Not a Condition of Purchase. Your consent to receive SMS marketing messages is not a condition of purchasing any of our products or services.

Content. Text messages may include appointment reminders, quote information, promotional offers, service updates, event invitations, and follow-ups about ongoing projects.

Carriers. We are not liable for delayed or undelivered messages caused by your mobile carrier or wireless service.

6. EMAIL MARKETING (CAN-SPAM COMPLIANCE)

By providing your email address, you consent to receive emails from us, including marketing emails, subject to your right to unsubscribe. Every marketing email we send includes our business name and physical address; a clear "unsubscribe" link that lets you opt out with one click; and honest subject lines that reflect the content of the email. You can unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email, or by emailing us at the address above with the word "Unsubscribe" in the subject line. We will honor unsubscribe requests within 10 business days. You may continue to receive transactional emails (booking confirmations, receipts, direct responses to your inquiries) even after unsubscribing from marketing emails, as these are necessary for us to provide the services you have requested.

7. COOKIES, TRACKING TECHNOLOGIES, AND SERVER-SIDE EVENT MEASUREMENT

We use cookies, pixels, web beacons, session storage, local storage, server-side event transmission (Conversion APIs), and similar tracking technologies to operate the Site, analyze traffic, measure ad performance, and personalize your experience.

Types of tracking we use:

- Strictly necessary cookies — required for the Site to function.

- Analytics cookies and identifiers — Google Analytics 4 (tracks anonymized user behavior, session duration, pages visited, campaign attribution).

- Session recording and heatmap tools — Microsoft Clarity (records anonymized on-page interactions, mouse movement, scroll behavior, and click patterns).

- Advertising and conversion cookies and pixels — used by ad platforms including OpenAI ChatGPT Ads, Google Ads, Meta/Facebook Pixel, Microsoft Advertising, X Ads, and others, to measure ad performance and enable remarketing.

- Attribution cookies — capture UTM parameters and traffic source so we can measure which marketing channels drive results.

- Server-side conversion event transmission (Conversion APIs) — When you submit a form on our Site, an automated workflow within our CRM (Go High Level) may transmit event data server-to-server to advertising platforms (including OpenAI Ads via its Conversion API) to allow accurate attribution of your action back to any ad you may have clicked. Data transmitted may include a hashed or unhashed identifier (event ID), timestamp, source URL, action source, and select personal information (which may include your email, phone number, first name, last name, UTM parameters, project type, and timeline) so the platform can match your action to prior ad clicks. This data is transmitted only to platforms with contractual data-processing terms in place and only for measurement and optimization of the ads you were served.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies, delete existing cookies, or notify you when a cookie is being set. Disabling cookies may affect the functionality of the Site. Some of the tools we use also honor "Do Not Track" signals to varying degrees. As of the effective date of this policy, we do not otherwise respond to Do Not Track signals from your browser.

8. THIRD-PARTY SERVICE PROVIDERS

We share information with the following categories of third-party service providers strictly to operate our business and deliver the services you request:

- Go High Level (HighLevel LLC) — our CRM, marketing automation, SMS/email platform, calendar system, form host, and webhook automation platform.

- Google LLC — analytics (GA4), advertising (Google Ads), and cloud services.

- Microsoft Corporation — analytics and session recording (Clarity), advertising (Microsoft Advertising).

- OpenAI, L.L.C. — advertising platform (ChatGPT Ads) and conversion measurement (Conversion API).

- Meta Platforms, Inc. — advertising (Meta/Facebook Ads, Instagram).

- X Corp — advertising (X Ads).

- Payment processors — for any transactions (e.g., Stripe, Square, PayPal, or similar; specific processors may change over time).

- Telecommunications providers — for SMS delivery and phone call routing.

- Email delivery services — for transactional and marketing email delivery.

- Web hosting and domain providers — for Site operations.

- Legal, accounting, and professional advisors — as necessary.

We do not sell your personal information to data brokers. However, some of the advertising, analytics, and conversion-measurement services above may constitute "sharing" or "sale" of personal information as those terms are defined under California law. See Section 12 for how to opt out.

9. HOW WE SHARE YOUR INFORMATION

We share your information only in the following circumstances: with your consent, when you explicitly authorize sharing; with service providers as described in Section 8, under contractual obligations to protect your data; to respond to your requests, for example, sharing your project details with our production team to prepare a quote; for legal reasons, to comply with laws, subpoenas, court orders, or lawful government requests; to protect rights and safety, to enforce our Terms of Service, protect our property, prevent fraud, or protect the safety of any person; and in connection with a business transaction, meaning if we are involved in a merger, acquisition, financing, or sale of all or part of our business, your information may be transferred as part of that transaction. We do not sell your personal information for monetary consideration to third parties for their independent marketing purposes.

10. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Prospect and lead data (form submissions, inquiries): typically retained for 3–5 years or until you request deletion. Customer records (past clients): retained for 7 years after the last transaction, consistent with California tax and business record-keeping requirements. Marketing subscriber lists: retained until you unsubscribe or request deletion. Analytics data: retained per the retention settings of the analytics tool (GA4 default is 14 months; Clarity retains recordings for approximately 90 days). Conversion event data sent to advertising platforms is retained per those platforms' own data policies, which we do not control. You may request deletion of your personal data at any time (see Section 12).

11. DATA SECURITY

We take commercially reasonable steps to protect your personal information from unauthorized access, alteration, disclosure, or destruction. Measures include HTTPS/TLS encryption on our Site; password-protected access to our CRM, marketing platforms, and API credentials; access controls limiting who at our company can view your data; regular software updates on the platforms we operate; encrypted storage of API keys and access tokens used for advertising and analytics integrations; and reliance on reputable third-party service providers (see Section 8) that maintain their own industry-standard security programs. However, no method of transmission or storage over the internet is 100% secure. We cannot guarantee absolute security. If we become aware of a security breach that affects your personal information, we will notify you as required by applicable law.

12. YOUR RIGHTS

A. California Residents (CCPA / CPRA). If you are a California resident, you have the following rights regarding your personal information: right to know, meaning you may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources, the business purposes, and the third parties with whom we share it; right to delete, meaning you may request that we delete personal information we have collected from you, subject to certain legal exceptions; right to correct, meaning you may request that we correct inaccurate personal information we hold about you; right to opt out of sale/sharing, meaning you may request that we stop sharing your personal information with third parties for cross-context behavioral advertising (including server-side conversion event transmissions to ad platforms); right to limit use of sensitive personal information, meaning you may request that we limit the use of your sensitive personal information as defined by California law; and right to non-discrimination, meaning we will not discriminate against you for exercising any of these rights. To exercise any of these rights, contact us at the email or address listed above with the subject line "California Privacy Request." We will respond within 45 days as required by law. You may need to verify your identity before we can process the request. You may also authorize an agent to make a request on your behalf, with a written authorization signed by you.

B. All Users. Regardless of your state or country of residence, you may access (request a copy of the personal information we hold about you); correct (request that we update information that is inaccurate); delete (request that we delete your information, subject to legal exceptions); opt out of marketing (unsubscribe from emails or reply STOP to texts at any time); and withdraw consent (where processing is based on your consent, you may withdraw it at any time). To make any of these requests, contact us at the email above.

13. DO NOT TRACK

Some browsers offer a "Do Not Track" (DNT) setting. There is no industry consensus on how to respond to DNT signals. At this time, our Site does not respond differently based on your browser's DNT setting.

14. CHILDREN'S PRIVACY (COPPA)

Our Site and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it promptly. If you believe we may have information from a child under 13, please contact us at the email above. Users between the ages of 13 and 18 should only use our Site with the involvement of a parent or legal guardian.

15. INTERNATIONAL USERS

Our Site is intended for users located in the United States, primarily in California. If you access the Site from outside the United States, you understand that your information will be transferred to, processed, and stored in the United States, where data protection laws may differ from those in your country. By using the Site, you consent to this transfer. Users in the European Union, United Kingdom, or other jurisdictions with data protection frameworks (GDPR, UK GDPR, etc.) may have additional rights under those laws. Contact us for more information.

16. THIRD-PARTY LINKS

Our Site may contain links to third-party websites, tools, or services (including but not limited to social media platforms, our parent site signaturesound.com, and vendor pages). We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before providing them with your information.

17. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. The "Effective Date" at the top of this document indicates when it was last revised. Material changes will be communicated by prominent notice on the Site or by direct notification to users where required by law. Your continued use of the Site after a change takes effect constitutes acceptance of the revised policy.

18. CONTACT US

If you have questions, concerns, or requests about this Privacy Policy or our data practices, contact us: Signature Sound Studios, 5040 Ruffner Street, San Diego, CA 92111. Email: [email protected]. Phone: (619) 304-3746.

PART 2 — TERMS AND CONDITIONS

1. ACCEPTANCE OF TERMS

By accessing, browsing, or using reachsandiego.com (the "Site"), you agree to be bound by these Terms of Service ("Terms"), together with the Privacy Policy set forth in Part 1. If you do not agree, do not use the Site. These Terms constitute a legal agreement between you and Signature Sound Studios ("we," "us," or "the Company").

2. ELIGIBILITY

You must be at least 18 years old to use this Site, submit a form, book a session, or purchase services. By using the Site, you represent that you meet this age requirement and have the legal capacity to enter into a binding contract.

3. DESCRIPTION OF SERVICES

Signature Sound Studios provides professional audio, video, podcast, music, and voice-over production services from our facility at 5040 Ruffner Street, San Diego, California, and on-location within our service area. Specific service details, pricing, and availability are subject to change without notice. Booking a session or receiving services from us is subject to a separate written engagement, quote, or service agreement.

4. USE OF THE SITE

You agree to use the Site only for lawful purposes and in a manner that does not violate any applicable law or regulation; infringe the rights of any third party; interfere with or disrupt the Site's operation, servers, or networks; attempt to gain unauthorized access to any part of the Site; use the Site to transmit malware, spam, or unsolicited advertising; impersonate any person or entity or misrepresent your affiliation; collect information about other users without their consent; reverse engineer, decompile, or otherwise attempt to derive source code from the Site; or use automated tools (bots, scrapers, harvesters) to access the Site without our express written permission.

5. USER CONTENT

If you submit content to us (through forms, chat, email, or otherwise), you grant Signature Sound Studios a non-exclusive, worldwide, royalty-free, sublicensable, transferable license to use, reproduce, modify, adapt, publish, and display that content solely for the purpose of responding to your inquiry, providing our services, and operating our business. You represent and warrant that you own or have the rights to any content you submit, and that its use will not violate any third-party rights.

6. INTELLECTUAL PROPERTY

All content on the Site — including text, graphics, logos, images, photographs, video, audio recordings, software, and design — is the property of Signature Sound Studios or its licensors and is protected by U.S. and international copyright, trademark, and other intellectual property laws. You may not copy, reproduce, distribute, modify, publicly display, or create derivative works from any Site content without our prior written consent. Client logos and testimonials shown on the Site are used with permission or under fair use.

7. QUOTES, ESTIMATES, AND BOOKINGS

Any quote, estimate, or price displayed on the Site is for informational purposes only and does not constitute a binding offer. Final pricing, availability, and terms are confirmed only in a written agreement signed by both parties. Bookings are not confirmed until you receive written confirmation from us and complete any required deposit.

8. PAYMENTS

Payment terms are stated in your individual service agreement. Deposits, retainers, and final payments are generally non-refundable except as expressly stated in the applicable agreement. Rescheduling and cancellation policies are described in your individual booking terms.

9. DISCLAIMERS

THE SITE AND ITS CONTENT ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. We do not warrant that the Site will be uninterrupted, error-free, or secure; that defects will be corrected; or that the Site or the servers that host it are free of viruses or other harmful components. We make no warranties about the accuracy, reliability, completeness, or timeliness of any content on the Site. Any reliance you place on the Site is at your own risk.

10. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL SIGNATURE SOUND STUDIOS, ITS OWNERS, OFFICERS, EMPLOYEES, CONTRACTORS, OR AGENTS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES (INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST DATA, LOSS OF GOODWILL, OR BUSINESS INTERRUPTION) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR OUR SERVICES, REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR OTHERWISE), EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING FROM OR RELATED TO YOUR USE OF THE SITE SHALL NOT EXCEED ONE HUNDRED DOLLARS ($100.00) OR THE AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, WHICHEVER IS GREATER. Some jurisdictions do not allow the exclusion or limitation of certain damages, so parts of this section may not apply to you.

11. INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Signature Sound Studios and its owners, officers, employees, contractors, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to your use of the Site; your violation of these Terms; your violation of any law or third-party right; or any content you submit through the Site.

12. TERMINATION

We may suspend or terminate your access to the Site at any time, with or without cause and with or without notice. Upon termination, provisions that by their nature should survive (including intellectual property, disclaimers, limitations of liability, indemnification, and dispute resolution) will remain in effect.

13. GOVERNING LAW

These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of laws principles. You agree to submit to the exclusive jurisdiction of the state and federal courts located in San Diego County, California, for any dispute arising out of or related to these Terms or the Site.

14. DISPUTE RESOLUTION AND ARBITRATION

Please read this section carefully. It affects your legal rights. Any dispute, claim, or controversy arising out of or relating to these Terms, the Site, or our services shall be resolved through the following process:

Informal Resolution. Before initiating any formal proceeding, you agree to first contact us in writing at the address above and provide a reasonable opportunity (at least 30 days) to resolve the dispute informally.

Binding Arbitration. If the dispute is not resolved informally, you and Signature Sound Studios agree to resolve it exclusively through final and binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, in San Diego County, California.

Class Action Waiver. You and Signature Sound Studios agree that any dispute will be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, or representative proceeding.

Exceptions. Either party may seek injunctive relief in court to protect intellectual property rights or trade secrets, or to enforce these Terms.

You may opt out of this arbitration provision by notifying us in writing within 30 days of first agreeing to these Terms, at the address listed above. If you opt out, disputes will be resolved in the state or federal courts of San Diego County, California.

15. SEVERABILITY

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions will continue in full force and effect.

16. ENTIRE AGREEMENT

These Terms, together with the Privacy Policy and any individual service agreements between us and you, constitute the entire agreement regarding your use of the Site and supersede any prior agreements or communications.

17. NO WAIVER

Our failure to enforce any right or provision of these Terms will not be considered a waiver of that right or provision.

18. ASSIGNMENT

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations at any time without notice.

19. CHANGES TO THESE TERMS

We may modify these Terms at any time by posting the updated version on the Site. Your continued use of the Site after changes are posted constitutes your acceptance of the modified Terms. If material changes are made, we will use reasonable efforts to notify you.

20. CONTACT

For questions about these Terms, contact us at: Signature Sound Studios, 5040 Ruffner Street, San Diego, CA 92111. Email: [email protected]. Phone: (619) 304-3746.

PART 3 — SMS SHORT-CODE / A2P DISCLOSURE

Program Name: Signature Sound Studios Notifications.

Description: By opting in, you agree to receive text messages from Signature Sound Studios regarding your project inquiry, booking confirmations, quote information, appointment reminders, promotions, and follow-up communications.

Message Frequency: Recurring messages; frequency varies.

Message and Data Rates: Message and data rates may apply.

Opt-Out: Reply STOP to cancel. Reply HELP for help.

Support: For assistance, reply HELP or email [email protected].

Carrier Disclaimer: Carriers are not liable for delayed or undelivered messages.

Privacy: Personal information provided is handled per the Privacy Policy above. We do not sell mobile opt-in data or phone numbers to third parties for their marketing purposes.

End of document. Signature Sound Studios | reachsandiego.com | 5040 Ruffner Street, San Diego, CA 92111 | (619) 304-3746 | Effective September 16, 2026.